Refund policy
Please do not return any merchandise without contacting us first.
Unannounced returns cannot be processed. If you have any problems or questions, please contact us at: shop@stylign.de
Please read the following terms and conditions carefully:
Return Policy (Merchandise / Print-on-Demand)
1. General Information
Our products are custom-made upon order (print-on-demand). Therefore, special return conditions apply.
2. Returns & Refunds
Returns are only possible in the following cases:
- The item is damaged
- The item has manufacturing defects
- The wrong item was delivered
In these cases, please contact us within 14 days of receiving the merchandise with photos of the problem.
In justified cases, we offer:
- a free replacement
- or a full refund
3. No returns for:
Since our products are custom-made, returns are not accepted for:
- incorrect size
- wrong color choice
- you don’t like it / change of mind
We produce exclusively on order and do not accept returns for these reasons.
4. Right of Withdrawal (Important Note)
Pursuant to Section 312g of the German Civil Code (BGB), a 14-day right of withdrawal generally applies to online transactions.
Exception:
This right of withdrawal does not apply to personalized or custom-made products.
Since our merchandise items are produced specifically for you, the right of withdrawal is excluded.
5. Delayed or Lost Deliveries
If your order:
- has not arrived or
- is lost in transit
please contact us within 14 days of the expected delivery date.
We will arrange for:
- a replacement shipment or
- a refund (depending on the case)
6. Return Address
Please do not return any merchandise without contacting us first.
Unannounced returns cannot be processed.
7. Contact
If you have any problems or questions, please contact us at:
shop@stylign.de
Return Policy (Images)
1. General Information
Our merchandise is produced individually upon order (print-on-demand). Therefore, special return and refund policies apply.
2. Returns & Refunds
A return or refund is only possible in the following cases:
- The wrong item was delivered
- Manufacturing defect or poor print quality
- Damaged merchandise (including damage during shipping)
- Significant size discrepancy (product deviates significantly from the size chart)
In these cases, you are entitled to:
- a free replacement or
- a full refund
Requirement:
Please contact us within 14 days of receiving the merchandise with appropriate proof (photos, order number).
3. No returns for
Since all items are custom-made for you, returns are not accepted for the following reasons:
- Wrong size ordered
- Wrong color or variant selected
- Didn’t like it / changed your mind
- Slight color or print variations (due to production processes)
- Normal wear and tear or improper care
4. Right of Withdrawal (Important Note)
Under EU law, there is generally a 14-day right of withdrawal for online purchases.
Exception:
This right of withdrawal does not apply to custom-made or personalized products.
Since our merchandise items are produced specifically for you, the right of withdrawal does not apply.
5. Lost or Undelivered Shipments
If your order:
- is lost or
- is not delivered
please contact us.
We will review the case and, if necessary, offer:
- a replacement shipment or
- a refund
6. Cancellations
- Orders can only be canceled within 2 hours of placing the order
- After that, the merchandise is already in production and cannot be changed
7. Return Process
Here’s what to do:
- Contact us by email
- Send the following information:
• Order number
• Photos of the product and the defect
• Packaging label, if applicable - After review, you will receive:
• A replacement or
• A refund
Important:
Unannounced returns will not be accepted.